Frequently Asked Questions
General
Q1: What is Data Intelligence?
Data Intelligence is a cloud-based dashboard platform designed for textile and apparel businesses to upload, visualize, and analyze export/import data. It helps you turn raw CSV or spreadsheet files into actionable insights through interactive charts, tables, and custom reports
Q2: How do I get started?
1. Sign up for an account on our website.
2. Choose a subscription plan or start a free trial.
3. Explore pre-built dashboards or build your own visuals with our drag-and-drop interface.
Data & Dashboards
Q3: How often can I refresh my data?
Manual Refresh: Click “Refresh” at any time to pull in updated file versions.
Scheduled Refresh: Available on Premium and Enterprise plans—set hourly, daily, or weekly schedules.
Q4: Can I embed dashboards on my own website?
Yes,But with enterprise plan that will include an embed code snippet. You can place it in any webpage or portal, control access via user tokens, and customize the embed frame size and styling
Security & Privacy
Q5: How secure is my data?
Encryption in Transit: All data is sent over HTTPS/TLS.
Encryption at Rest: Stored in encrypted databases on AWS.
Access Controls: Role-based permissions let you restrict who can view or edit dashboards.
Regular Audits: We conduct security reviews and vulnerability scans quarterly.
Plans & Billing
Q6: What subscription plans do you offer?
- Free
- Basic
- Premium
- Enterprise
For more info, please visit our plan & pricing page
Q7: Is there a free trial?
Yes—a 1-day free trial with Professional features. No credit card is required to start
Q8: How do I cancel or change my plan?
Log in to your account → Billing → Manage Subscription.
You can upgrade, downgrade, or cancel anytime. Changes take effect at your next billing cycle.
Support & Resources
Q9: What support options are available?
Email Support: response within 24 hours
Live Chat: available on Premium & Enterprise plans during business hours
Knowledge Base & Documentation: self-help guides, FAQs, and tutorial videos
Q10: Can I export data and reports?
Yes but you have to subscribe enterprise plan then you can download raw data as CSV or Excel, and export dashboards to PDF or PNG for easy sharing.
your question isn’t covered here
If your question isn’t covered here, please reach out to our support team at [email protected], or visit our Support & Documentation page